Privacy Policy

Who we are

Our website address is: https://marketing.elevacy.com.

1. INFORMATION COLLECTED AND HOW IT IS USED

1.1 Personal Information

We collect information that identifies an individual or may with reasonable effort allow the identification of an individual, or may be sensitive in nature (“Personal Information“) when you:

● register with or use our Website or one of our Services

● use our free tools either to try our Products or consult with a member of our staff; or

● commence direct communications with us

We collect Personal Information when you commence direct communications via our Website enquiry form, by telephone or writing to us. When you commence direct communications with us, we may retain such communications and the accompanying Personal Information in order to process your inquiries, respond to your requests and improve our services.

1.2 Web Server Information

Like most website operators, we also collect web server log information of the sort that web browsers and servers typically make available (“Web Server Information”). This Web Server Information includes non-personally-identifying information such as browser type, language preference, and the date and time of each visitor request, as well as potentially personally-identifying information like Internet Protocol (IP) addresses. In either case, we do not use such Web Server Information to identify visitors to our Website, and we do not disclose any Personal Information included in such Web Server Information to third parties, other than under the specific circumstances described below in this Privacy Policy where Personal Information may be disclosed. Our purpose in collecting this Web Server Information is to better understand how our visitors use the Website in order to improve the Website and our Products.

2. DIRECT MARKETING AND HOW YOU CAN MANAGE YOUR PREFERENCES

We may use your Personal Information, voluntarily provided by you in the circumstances described herein, to let you know about our Products and services that we believe will be of interest to you. In all cases, we will respect your preferences for how you would like us to manage such marketing activity with you.
To protect privacy rights and to ensure you have control over how we manage marketing activities with you:

2.1 we will take steps to limit direct marketing to a reasonable and proportionate level and only send you communications which we believe may be of interest or relevance to you;

2.2 you can ask us to stop direct marketing at any time – you can ask us to stop sending email marketing, by following the ‘unsubscribe’ link you will find on all the email marketing messages we send you. Alternatively, you can contact us at support@elevacy.com. Please specify whether you would like us to stop all forms of marketing or just a particular type (e.g., email); and

2.3 you can change the way your browser manages cookies, which may be used to deliver online advertising, by following the settings on your browser as explained below in the “Cookies, Similar Sites and Third Party Services” section.

We recommend you routinely review the privacy policies and preference settings that are available to you on any social media platforms you use.

3. COOKIES, SIMILAR SITES, AND THIRD PARTY SERVICES

3.1 Use of Cookies, Web Beacons, Pixels and other Technologies

Our Website uses certain monitoring and tracking technologies (such as cookies, web beacons and pixels).

A cookie is a small text file that is stored in a web browser directory by a website or an advertisement related action. Our Website uses two types of cookies: session cookies and persistent cookies. Session cookies are created temporarily in your web browser directory while you are visiting a website and are deleted once you leave the website. Persistent cookies remain in your web browser and are activated again once you visit the website that created that specific cookie. A web beacon is a small file used by a website or an advertisement-related action to keep track of your navigation through a single website or a series of websites. A pixel is a small line of code which is used by a website or an advertisement-related action to assign online activities to a computer or browser.

We use these technologies in order to ensure proper operation of our Products and Website, collect information and ensure information security. Although our collection of such information is not used to personally identify users, we are still committed to giving you the opportunity to exercise your choice of opting out from our collection of such information. For removing cookies and other technologies used on our Website, please refer to the “Opt-Out Option” sub-section below.

We will not use the above technologies to collect Personal Information without obtaining your permission, unless where we are permitted to do so under applicable privacy laws.

3.2 Opt-Out Option

Please note that your browser enables you to disable all cookies (if you do not know how to do this, check out the “Help” file of your browser), however, this may interfere with your use of the Website or other internet websites.

If you use a new computer, upgrade or change web browsers or take any action which results in the deletion of the “opt out” cookie, you will need to perform this opt-out process again upon any such change.

For more information about cookies including how to set your internet browser to reject cookies please go to www.allaboutcookies.org.

3.3 Third Party Websites and Services

Our Products may recommend third party websites which the Product determines may be of interest to you (“Similar Sites“). Additionally, there may be links on our Website to third party websites and services such as Google Analytics, KeenIO, and others (“Third Party Services”). We do not have control over such Similar Sites or Third Party Services, including their information collection and use practices. We are not responsible for their privacy practices or policies. We therefore recommend that you review the privacy policies of Similar Sites and Third Party Services before providing them with your Personal Information.

Elevacy uses remarketing with Google Analytics to advertise online. Third party vendors, including Google, may show Elevacy’s ads on sites across the Internet. By using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads.

3.4 Analytics

We may use certain third-party service providers to monitor and analyze the use of our Website and/or Products, including the following:

  • Facebook
  • Google
  • 3rd Party Advertisers (blogs, digital magazines, etc.)

4. HOW WE USE PERSONAL INFORMATION

Elevacy will use Personal Information solely in order to provide you with our Products and services, process your inquiries, respond to your requests and improve our services.

We will not share your personal information outside our advertising platforms or analytics accounts with the noted exceptions below.

4.1 IT service providers who help manage our IT and back office systems;

4.2 with our regulators, to comply with all applicable laws, regulations and rules, and requests of law enforcement, regulatory and other governmental agencies or if required to do so by court order; and

4.3 we may collect and share Personal Information if required to do so as part of any legal proceedings conducted between you and Elevacy.

5. THE LEGAL BASIS FOR USING YOUR PERSONAL INFORMATION

We will only collect, use and share your Personal Information where we are satisfied that we have an appropriate legal basis to do this. This may be because:

5.1 you have provided your consent to us using the Personal Information (e.g. where you provide us with marketing consents or opt-in to optional additional services or functionality);

5.2 our use of your Personal Information is necessary to perform a contract or take steps to enter into a contract with you (e.g. providing you with our Products, and services, creating your user account);

5.3 our use of your Personal Information is in our legitimate interest as a commercial organisation, subject to your interests and fundamental rights. In these cases we will look after your information at all times in a way that is proportionate and respects your privacy rights and you have a right to object to processing as explained in “your rights” section below;

5.4 our use of your Personal Information is necessary to comply with a relevant legal or regulatory obligation that we have (e.g., the disclosure of information to law enforcement or tax authorities).

If you would like to find out more about the legal basis for which we process Personal Information, please contact us.

6. TRANSFERS OF PERSONAL INFORMATION

Elevacy does not transfer personal information to third parties. Any transfer of your personal information from third parties beyond our control Elevacy is not held liable for.

7. HOW WE PROTECT AND STORE YOUR INFORMATION

7.1 Security

We have implemented and maintain appropriate technical and organizational security measures, policies and procedures designed to reduce the risk of accidental destruction or loss, or the unauthorized disclosure or access to such information appropriate to the nature of the information concerned. Note that, although we take measures to secure the information we collect and reduce the risk of unwanted disclosure, we cannot guarantee that the information will not be exposed as a result of unauthorized penetration to our servers. However, we make commercially reasonable efforts to make the collection and security of such information consistent with this Privacy Policy and all applicable laws and regulations. As the security of information depends in part on the security of the computer you use to communicate with us and the security you use to protect your user IDs and passwords, please take appropriate measures to protect this information.

7.2 Retention of your Personal Information

We will store your Personal Information for as long as is reasonably necessary for the purposes for which it was collected, as explained in this Privacy Policy. In some circumstances we may store your Personal Information for longer periods of time, for instance where we are required to do so in accordance with legal, regulatory, tax or accounting requirements.
In specific circumstances we may store your Personal Information for longer periods of time so that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your Personal Information or dealings.

8. USE BY CHILDREN

We do not offer our products or services for use by children. If you are under 18, you may not use the Website, our Products or provide any information to the Website without involvement of a parent or a guardian. We do not knowingly collect information from, and/or about children.

9. YOUR RIGHTS

You may revise your Personal Information by editing your account details. You also have the right to ask Elevacy to amend any Personal Information it holds about you if it is inaccurate or misleading by emailing our Data Protection Officer at support@elevacy.com.

We may ask you for additional information to confirm your identity and for security purposes, before disclosing the Personal Information requested to you. We reserve the right to charge a fee where permitted by law, for instance if your request is manifestly unfounded or excessive.

You can exercise your rights by contacting us. Subject to legal and other permissible considerations, we will make every reasonable effort to honor your request promptly or inform you if we require further information in order to fulfil your request.

We may not always be able to fully address your request, for example if it would impact the duty of confidentiality we owe to others, or if we are legally entitled to deal with the request in a different way.

10. HOW TO CONTACT US

If you have any questions or comments regarding these Terms of Service, our Privacy Policy, or this System, please feel free to contact us by e-mail at support@elevacy.com.

We will investigate and attempt to resolve complaints and disputes and will make every reasonable effort to honour your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by data protection laws.

You have a right to lodge a complaint with your local data protection supervisory authority (i.e. your place of habitual residence, place of work or place of alleged infringement) at any time. We ask that you please attempt to resolve any issues with us before your local supervisory authority.

Last updated: January 21, 2020

Menu